Tele-collections Officer

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and the team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

Job Description

  • Manages recovery of overdue loan
  • Contacting customers daily/weekly and informing them of their overdue loans
  • Following up with customers daily/weekly on the previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queries and escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customer to feedback daily/weekly

Job Requirement

  • Minimum Qualification: B.Sc
  • 0 – 2 years of work experience.
  • Previous experience in telecom collections or Customer Service will be an added advantage
  • Strong Written, Communication, and Negotiation Skills.
  • Completion of Nysc

 

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