IT Delivery Support

Mwanga is a customer-centric, technology-driven business support firm that focuses on debt collection, customer data analysis for decision-making, and customer relationship management for growing and innovative businesses in Africa.

Job Description

  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Perform hardware and software installations, configurations, and updates as needed
  • Provide technical support across the company including troubleshooting system and network problems, and diagnosing and solving hardware or software faults.
  • Execute maintenance upgrades.
  • Perform user administration tasks including setting up accounts for staff, educating them on logging in, and resolving issues arising.
  • Resolve technical issues in a timely manner using available resources within the company.
  • Ensure that each support issue and resolution is adequately documented.
  • Record keeping of all assets also maps this to unique identifiers, staff in possession of the assets, and state of assets.
  • Planning, Installation, Maintenance, and upgrade of IT systems and company infrastructure.
  • Ensuring the smooth running of day-to-day operations, making sure all tools needed by each department for work are provided

Requirements

  • Minimum Qualification: HND / B.Sc in Computer or Information Technology
  • 1-3 years experience as an IT delivery support officer
  • Knowledge of IT systems and infrastructure
  • Previous experience in a BPO will be an added advantage

 

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