Customer Success Manager

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Summary

• As the Customer Success Manager, you are expected to attend to the customers’ needs, complains or any technical related issues encountered by the customers.
• You are also expected to advise customers on their buying decisions, walk through the journey of sales process with them and make customers more comfortable.
• You must be able to maintain a long lasting relationship with customers.

Responsibilities

• Educating customers on how to use the company’s products.
• Entertain questions from the customers and giving adequate answers to them
• Following up on the customers
• Collection of reviews and feedback from customers
• Working hand-in-hand with the production Team.
• Handling of complaints from customers.
• Establishing and building customer relationships to promote customer retention and loyalty.
• Analyzing customer data to improve customer experience
• Promote value through customer experience
• Upsell services and Product with the brand image.

Requirements / Skills

• Bachelor’s Degree in Marketing or any other related field.
• 3-5 years experience as a Customer Success Manager
• Open Communication Skill
• Empathy
• Customer Relation
• Persuasive/Negotiation skill
• Industry Knowledge