Business Intelligence Analyst

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and the team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

Job Description

  • Consulting with management and relevant stakeholders to define business objectives.
  • Researching, developing, and implementing data-gathering methods.
  • Developing dashboards and creating reports and supporting business users with them.
  • Communicating insights to senior management and across the organization.
  • Identify opportunities to improve processes and strategies with technology solutions
  • Identify development needs in order to improve and streamline operations.

Job Requirements

  • University Degree in Computer Science, Statistics, Information technology, Finance or related fields.
  • 2 or more years of hands-on data analysis experience in a FinTech or Financial services sector.
  • Experience building reports and visualizations using visualization tools (Microsoft Power BI, Google Data Studio, Tableau, etc.)
  • Understanding of SQL databases and Data Warehousing.
  • Understanding of data modeling and database design concepts and integration.
  • Strong problem-solving, analytical, and communication skills.
  • Experience with Python for Data Analytics is a plus.
  • Experience providing technical support and resolving queries in a call center/ customer service role will be an added advantage.

 

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